Run the numbers. Match the role. Answer your own question.

Most VA agencies are marketplaces — you browse profiles, pick someone, and from there you're on your own. StaffHero is fully managed: we source, vet, and continue to manage the people we place. If something goes sideways, you tell us and we fix it. Single point of accountability, not a freelancer relationship.

Average time to first placement is about 7 days from your discovery call — role definition, candidate interviews on our side, your final pick. Industry average for hiring locally is 47 days. That's why most clients start here.

Tell us. Replacements are unlimited and at no extra cost — we don't put a clock on it. If a fit isn't right at any point, you raise it and we re-match. Most performance issues we can solve with coaching before a swap is needed, but raise small concerns early — we'd rather hear it now than three months in.

Most engagements range from $1,200 to $4,500 per month, depending on role, hours, and team size. No placement fee, no recruiting markup, no surprise charges. Run the calculator above to compare to local hiring.

No. Month to month. We don't need to lock you in — if we're not adding value, we'd rather you go.

Everything except equipment (which they own). The fee covers their fully loaded labor cost, our recruiting and vetting, ongoing management, replacement if needed, and any tools we use to keep them productive. No payroll taxes, benefits, equipment stipends, or HR overhead on your side.

The Philippines, primarily Metro Manila. Strong English fluency, US business culture familiarity, and a deep talent pool for the kinds of roles SMBs need. The time zone is actually an asset — your VA can run the overnight shift while your local team sleeps.

Yes, always. We pre-screen, but you make the final call. You'll review their profile, watch a short intro video, and meet them on a video call before they touch your business. If you don't feel right about the match, we keep going until you do.

Yes. Walk through our HQ and meet six of the heroes we've placed. Six archetypes, six real people, with the work each handles and accomplishments you can see.

For healthcare engagements, yes. Dedicated HIPAA-experienced team and the protocols to back it up: BAAs, secure environments, audit trails. If you're in a regulated industry, ask about our Guardian track when you book a call.

Your VA gets the access they need to do their job and nothing more. We don't share credentials between team members or store your data on personal devices. For sensitive workflows we use isolated environments. Least-privilege principles for everything.

We staff to your hours, not ours. Your VA's schedule is built around your business — full overlap with your day, night-shift coverage for after-hours support, or a split of both. Manila is 12-13 hours ahead of US Eastern, which means we can run your overnight shift while your local team sleeps. That's a feature, not a bug.

Your VA gets standard PTO and holidays — they're a person, not a service. When they're out, we coordinate coverage from the bench so the work doesn't stop. You get a heads-up at least a week ahead for planned time off, and same-day coverage for sick days. Holiday calendars (Philippines + US) are aligned at onboarding.

Yes — that part is on you, and it should be. Your stack and your SOPs are where your business lives, and you know them better than anyone. Our VAs come with strong business communication, computer literacy, and most have hands-on experience with common platforms (HubSpot, Salesforce, Asana, Slack, QuickBooks, Notion, Shopify, Zendesk, etc.) — but every client onboards their hire on their specific tools and processes. Most clients have their VA fully productive within 2-3 weeks. If you don't have SOPs yet, your VA can help you write them as they learn the work.

We cater to all language needs. We hire globally, but we always check our Philippines pool first since that's where the bulk of our team lives and where we have the deepest bench. If the right fit for your role is there — Spanish, Portuguese, French, anything else — we'll find them. If not, we extend the search to other regions until we land the right person. Mention the language requirement on your discovery call and we'll only put forward candidates who can actually do the work in that language, not "sort of" do it.

The whole engagement works that way, honestly. We're month-to-month with no contract, so you can stop after month one if it's not working — and our replacements are unlimited at no extra cost, no time limit. So if the first match isn't right, you don't lose anything trying again. Most clients know they're a fit by week two.

Nick is your point of escalation, but he's not the only one. Each placement has a dedicated success manager who handles day-to-day, plus a Manila-side team lead who manages the VA directly. If Nick's on a flight or out of pocket, your work doesn't stop. The whole point of "managed" is that the management is a system, not a single person.